Privacy policy
Introduction
At XY Therapeutics, we value your privacy and are committed to protecting the confidentiality of your personal information. We respect your rights to privacy and have a legal obligation to abide by the provisions of the Privacy Act 1998 (Cth) (Privacy Act). The rules that an organisation must follow under the Privacy Act are known as the Australian Privacy Principles (APPs) and cover areas including the collection, use, disclosure, quality and security of personal information.
At XY Therapeutics we coordinate and facilitate the provisions of men’s health with;
Australian registered medical practitioners (partner doctors)
Australian registered allied health providers (partner nurses, pharmacists)
Australian registered health service providers (partner pathology clinics, pharmacies)
Australian health and wellness providers (partner fitness practitioners)
(collectively, Partners Providers)
This Privacy Policy outlines they type of information we collect and how we use and manage your personal information.
Please read this policy carefully as it describes what happens to your personal information that is collected via our website or as a result of you using our services. If you do not agree with the terms and conditions of this policy, please do not use our website and services.
Information We Collect
When you engage with XY Therapeutics and our part, we may collect the following types of personal information:
Contact information: Your name, address, email address, and phone number.
Medical information: Details about your health condition, medical history, prescriptions, and treatments.
Other healthcare providers: Details about other healthcare professionals and health service providers who are involved in your care.
Financial information: Payment details for processing transactions.
Use of Personal Information
We may use your personal information for the following purposes:
To facilitate consultations with our partner doctors and partner practitioners.
To coordinate and provide pathology services through our partner pathology clinics.
To coordinate the supply of medications through our partner pharmacies.
To communicate with you regarding your healthcare, appointments, and services.
·To manage our business generally, including but not limited to notifying our insurers, quality assurance and compliance, and improving our services and products.
To comply with our legal and regulatory requirements.
Facilitate and authorise payment and processing via third-party gateways.
Disclosure of Personal Information
We will only disclose your information in accordance with the Privacy Act. More specifically we disclose personal information for the purposes outlined in this policy to;
Our partner providers.
Government agencies in the normal process of providing healthcare services.
Third-party services providers such as IT support, marketing, and other professional advisors.
Payment system providers.
Emergency services should we or our partner providers are of the opinion you are at risk of imminent harm.
Security of Personal Information
We employ robust security measures to safeguard your personal information from unauthorised access, use, or disclosure. We maintain physical, technical, and administrative safeguards to protect your information against loss, theft, and misuse. Additionally, we regularly review and update our security practices to ensure the ongoing protection of your personal information.
Retention of Personal Information
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once your personal information is no longer needed, we securely dispose of it in accordance with applicable privacy laws and regulations.
Access and Correction
You have the right to access and correct the personal information we hold about you. If you believe that any of your personal information is inaccurate, incomplete, or outdated, please contact us using the information provided in section 9 of this Privacy Policy. We will make reasonable efforts to update or correct your information as requested.
Partner Providers and Third Party Websites & Services
Our partner providers may have their own privacy policies governing the collection, use, and disclosure of your personal information. It is important that you review and understand the privacy policies of our partner providers, as they may differ from XY Therapeutics' Privacy Policy.
XY Therapeutics is not responsible for the privacy practices or content of our partner websites, services, or organisations. This Privacy Policy solely applies to the personal information collected, used, and disclosed by XY Therapeutics.
By engaging with our partner providers, you acknowledge and agree that XY Therapeutics is not liable for any privacy breaches or practices of our partner providers.
Our website may contain links to third-party websites or services that are not affiliated with XY Therapeutics. This Privacy Policy does not apply to those third-party websites or services. We recommend reviewing the privacy policies of those websites or services before providing any personal information.
Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. The updated Privacy Policy will be posted on our website with the date of the last revision. We encourage you to review the Privacy Policy periodically to stay informed about how we handle your personal information.
The last update to this document was August 2023
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the privacy practices of XY Therapeutics, please contact us using the following information:
XY Therapeutics
Address: PO BOX 290 Walkerville SA 5081.
Email: support@XYTherapeutics.com.au
We will respond to your inquiries and requests in a timely manner and in accordance with applicable privacy laws.